Product Category                         Warranty Period

Soundbars                                       1 Year
Multimedia Speakers                     1 Year
Party Speakers                               1 Year
Portable Speakers                          1 Year
DVD Players                                    1 Year
Home Theatre System                   1 Year

• Manufacturing defects
• Speaker malfunction under normal use
• Power supply issues
• Internal circuit faults
• Bluetooth/connectivity hardware defects

• Physical damage or breakage
• Water/liquid damage
• Burnt products due to voltage fluctuation
• Damage caused by improper installation or misuse
• Unauthorized repairs/modifications
• Normal wear & tear
• Cosmetic damage/scratches
• Accessories damaged due to mishandling
• Damage caused during transportation by customer

• Warranty is valid only against manufacturing defects.
• Original invoice/bill is mandatory for warranty claims.
• Warranty starts from the date of purchase.
• Products repaired/replaced under warranty do not get extended warranty.
• The company reserves the right to inspect and verify the product before approving claims.
• Warranty is applicable only within India.
• Customer must safely pack products while sending for service.
• Physical or accidental damage voids warranty.
• Final decision regarding repair/replacement rests with Mitsun service team.

Simple 4-Step Warranty Claim Process

Step 1 — Register Complaint

Customer can contact support through:

• Website warranty form
• WhatsApp support
• Customer care number
• Email support

Step 2 — Share Product Details

Customer must provide:

• Product model number
• Invoice copy
• Serial number/product images
• Short description of issue
• Contact details

Step 3 — Verification

Our support team will:

• Verify warranty eligibility
• Diagnose issue remotely if possible
• Provide nearest service center or pickup guidance

Step 4 — Repair / Replacement

• Product gets repaired
• Customer receives status updates from support team

Step 5 – Service & Resolution

• Product received at service center
• Technical inspection and warranty verification
• Repair or Service approval
• Product serviced within 7 working days
• Customer notified upon completion
• Product dispatched or made ready for collection
  
  Note: Transit/shipping time to and from the service center is not included in the 7-working-day service period.